ChatBase Review 2025 - AgencyAI.tools
Upload your docs, train it in 5 minutes, and your clients get instant answers. No coding. No headaches.
Andy's Take
{"verdict":"ChatBase is the easiest white-label AI chatbot platform for agencies. You train it on your client's website/docs, slap your logo on it, and resell it for $500-$1,500/month. The setup is fast (90 minutes, not 3-5 days like Intercom), the white-label option is affordable ($39/mo add-on), and the lead capture features actually work. If you're an agency looking to add $5K-$15K/month in recurring revenue without hiring support staff, this is the fastest path there.","bestFor":"Agencies reselling to SMBs (lawyers, dentists, contractors, real estate)","avoidIf":"You need voice AI or complex integrations (use Voiceflow instead)"}
Key Features
- Train on any content (PDFs, Word docs, URLs)
- White-label option (remove ChatBase branding)
- Multi-language support (80+ languages)
- Integrates with websites, Slack, WhatsApp, Zapier
- Lead capture (collect emails before answering)
- Analytics and insights (see what questions people ask)
- Customizable behavior (personality, tone, instructions)
- Human handoff (escalate complex questions)
- Supports up to 11 million characters (~5,000 pages)
Pros
- Setup is ridiculously fast (5 minutes from upload to live bot)
- Actually understands context (not keyword matching)
- White-label ready (your branding, your pricing, your revenue)
- Affordable ($19/mo for small projects, $99/mo for agencies)
- No coding required (if you can upload a file, you can build this)
- Multi-language (one bot, 80+ languages automatically)
- Lead capture built-in (collects emails before answering)
Cons
- Free tier is limited (only 30 messages/month, useless for real use)
- Advanced customization requires paid plans (white-label starts at $99/mo)
- Can't handle complex workflows (answers questions but won't book appointments without integrations)
- Accuracy depends on your content (garbage in, garbage out)
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